3rd Annual Patient Experience and Engagement Summit

July 6-7, 2023 | Banyan Tree, Bangkok, Thailand
(6th – 7th July 2023: Conference; 7th July 2023: Post-Conference Workshop)
Theme: “Empowering Patients, Transforming Care & Reclaiming the Value of Healthcare and Rebuilding Trust”

The 3rd Annual Patient Experience and Engagement Summit will be revolving around the central theme of “Empowering Patients, Transforming Care & Reclaiming the Value of Healthcare and Rebuilding Trust” with Cedars Sinai as our Lead Partner.

This summit will provide an excellent opportunity for healthcare professionals, patients, and industry leaders to learn from each other and work together to create a more patient-centered healthcare system.

Keynote Presentation: Collaborating for Success: Implementing Visitor Welcoming Systems
Panel Discussions: Opening Panel: “Rebuilding Trust in Healthcare: Strategies for a Post-Covid World”
Rebuilding Trust: Rethinking the Fundamentals of Healthcare”
Fireside Chat: Creating a Culture of Inclusion: Strategies for Building Belonging in Your Organization”
Special Remark: Empowering Physicians to Lead the Patient Experience Journey


  • Gaurav Loria – Group Chief Quality Officer & Head Operations and Service Excellence, Senior Vice President | Apollo Hospitals Group
  • Dr. Olarik Musigavong – Deputy Minister of Public Health Spokesperson | Ministry of Public Health of Thailand
  • Dr. Abeer AlSubait – Deputy Executive Director of Corporate Quality and Patient Safety and Patient Experience | Ministry of National Guard, Health Affairs (Saudi Arabia)
  • Terrence (Terry) Grundy | Independent PX Consultant
  • Miranda Shaw – General Manager | RPA Virtual Hospital
  • Joyce K. Nazario – Patient Experience Excellence Head | Metro Pacific Health
  • Dr KOH Hau-Tek – Deputy Chief Medical Officer | Jiahui Health
  • Alan Forbes – Chief Executive Officer | Patient Experience Group
  • Dr Chatchai Arthur Yachantha – Chief Patient Experience Officer | Bumrungrad International Hospital
  • Dr Kamal Amzan – Chief Executive Officer | Gleneagles Hospital Medini Johor
  • Wallace Wong – Head, Ambulatory Care | IHH Singapore
  • Alexander Jankuloski – CEO | Kuwait Hospital
  • Dr. Artemio Cabrera Salvador – Division Head, Quality Management Division | Makati Medical Center
  • Pang Nguk Lan – Chief Risk Officer and Director, Quality, Safety and Risk Management | KK Women’s and Children’s Hospital
  • Dr. M Zakirul Karim – Chief Quality of the Group | Tập đoàn Y Tế Phương Châu
  • Dr Jit Seng Tan – Director / Senior Home Care Physician | Lotus Eldercare Private Limited
  • Dr. Heitham Hassoun – Vice President and Medical Director, International Professor of Surgery | Cedars-Sinai
  • Anne Marie Hadley – Chief Experience Officer | NSW Health
  • GS Kim – CEO | Demand
  • Sichon Luerithiphong – Assistant Director at Faculty of Medicine | Siriraj Hospital


For more information please visit:

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